Tuesday, February 19, 2013
On Second Thought, Maybe Wearing the Ski Mask was a Bad Idea
Strange confession: I secretly love cleaning supplies. I hate cleaning. It sucks. But I love cleaning supplies. I'm a freak, I know.
So I meandered down the laundry detergent aisle. Comparing prices, checking scents, trying to decide if I should stick with the tried and true or try something else.
Which is when I spotted him.
The "undercover" security guard type.
Heck, he might have been a manager, I'm not sure. Regardless, he was dressed too nicely and taking too much of an interest in fabric softener to be an actual customer.
I finally chose a detergent and moved on to the next aisle.
That manager/security/super spy just happened to turn the corner into the very same aisle about ten seconds later.
I looked around for the hoodlum kids that were obviously running amok in the household cleaning supplies section. Those rascals!
Except there were no kids. There were no other customers. Just me and Suits.
Come to think of it, there were only the two of us on aisle 7, too.
Now, Suits was apparently fascinated by mops and took a long time inspecting a yellow spongy one. I thought about telling him to go with the Swiffer instead, but who am I to judge a man by his mop-ish preferences?
It was when I rounded the next corner that I started to think something strange was going on. Because there was Suits again.
I know I was looking exceptionally attractive in my faded jeans and stretched out shirt, but still. He was working and this was clearly about to be unprofessional.
But he never talked to me. Just wanted to bask in my beauty, I suppose.
Eventually, I finished my list and went to the cash register. And Suits was right behind me, heading toward the Super Secret Offices in the front of the store.
So, of course, I had to tweet something about this:
To be clear, I didn't blame Target for this really weird display of over-zealous securityness, but it did make me feel uncomfortable. In one hand, I was carrying a cell phone. In the other, a shopping basket. I wasn't wearing a jacket and my purse was zipped shut and clinging to my shoulder.
In no way did I look like someone that needed to be watched.
And yet, here was this guy watching me as though I was about to rob the damn place and clean them out of Lysol.
I felt much better an hour or so later when my tweet got a response:
I told them which store, they said they were forwarding the information on. I have no idea if anything is going to happen and really doubt it will, but I was glad to know that Target actually listens to these types of experiences. Making customers feel listened to and cared about? That's something way too many companies ignore these days.
Maybe it was all about PR. Maybe they were just trying to avoid getting bad-mouthed all over Twitter. Who knows? But the fact that they actually employ someone to take care of these things? It's kind of awesome.
You are awesome. And if you share this post, you'll be even awesomer!